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Category: Account Management

Protected: How To: Set Up Synology C2 Password Vault

March 16, 2026 March 16, 2026 By Todd Smith

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Protected: Assigning Tasks & Doing Things

August 15, 2019 August 15, 2019 By Joe Ross

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Handling Task Assignments in KanBoard (IM)

November 13, 2017 November 7, 2017 By Joe Ross

Follow this procedure for every assigned Internet marketing task. This is critical for IM.

Protected: IM: Task and Project Management in KanBoard

October 27, 2017 October 4, 2017 By Joe Ross

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Protected: What if a client only wants to generate phone calls, not clicks?

October 27, 2017 September 13, 2017 By Joe Ross

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PPC: Where do our CPC estimates come from?

October 27, 2017 September 13, 2017 By Joe Ross

What to teach prospects or clients about our cost per click (CPC) estimates First, every major tool that provides CPC (cost per click) and keyword volume data, retrieves that information from the same source—Google. You can get it directly from

Read More PPC: Where do our CPC estimates come from?

Smart Insights Publication: How to Get the Best from Your Digital Agency

September 7, 2017 By Joe Ross

MANDATORY READING: This is a study of the marketing agency/client relationship from the perspective of the client.

Protected: Daily Email Contact Plan – Prospecting

October 27, 2017 August 28, 2017 By Joe Ross

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Client Content Planning Survey

August 22, 2017 August 22, 2017 By Joe Ross

Use this to help gain an understanding of what a client or potential client already has in place, as well as their goals, competitors, etc.

Protected: High Temperature – Problem Resolution

October 27, 2017 August 21, 2017 By Joe Ross

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All Topics

AdWords (8) Agenda (7) Analytics (6) Blog Posts (7) Case Studies (1) Checklist (3) Client Questions (3) CRM (2) CRO (1) Dispute Resolution (2) Email Templates (1) Featured Snippets (1) Google Places API (1) HubSpot (9) IM Unit (9) Internal (3) KanBoard (4) Knowledge Development (17) Landing Pages (5) Legal (1) Meeting Tools (14) PhotoShop (1) Popups (1) PPC (8) Project Management (1) Prospecting (6) Recruitment Resources (1) Reporting (8) Reputation Managment (1) Sales (18) Schema (1) SEMRush (8) SEO (16) SERP Features (1) Smart Insights (2) Unbounce (4) vTiger (3) Website Planning (3) WooCommerce (1) WordPress (2)

OCG Staff:

Joe Ross: President
joe@ocgcreative.com

Jill Rutherford: Vice President
jill@ocgcreative.com

Todd Smith: VP, Engineering
todd@ocgcreative.com

Vinnie Depaoli: Senior Sales & Service Consultant
vinnie@ocgcreative.com

Sandra Ramos: Graphic Design, Web Development, Print
sandra@ocgcreative.com

McKayla Reynolds: Customer Service, Social Media
mckayla@ocgcreative.com

Mary Redl: SEO Specialist
mary@ocgcreative.com

Nolan Haghian: Digital Ad Specialist (Google, PPC, Meta, etc.)
nolan@ocgcreative.com

Media & Production Associates:

Megan Smith: Graphic Design, Web Development
megan@ocgcreative.com

Nick Ross: Photo & Video
nicholas@ocgcreative.com

Makai Roxas: SEO & Blogs
makai@ocgcreative.com

What’s New

  • Protected: How To: Set Up Synology C2 Password Vault March 16, 2026
  • Protected: Meta (Facebook) Ads: How to Create and Set Up Facebook (Meta) Ads March 12, 2026
  • How To: Set Up Google Programs (Analytics, Tag Manager, & reCaptcha) March 12, 2026
  • Protected: Google Adwords (PPC): Tag Manager Conversion Tracking March 12, 2026
  • Protected: Google Adwords (PPC): Creating New Accounts & Ad Campaigns March 12, 2026
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